Salesforce Success Manager

Be a part of The New Equation.

Your Team

Technology is crucial for successful sales and relationship management. In the Salesforce Success Manager role, you will drive proper adoption and usage of Salesforce CRM, PwC's global client collaboration platform. You will work closely with various stakeholders to ensure effective usage of Salesforce CRM to meet our strategic objectives. Your efforts will help improve customer satisfaction, increase sales efficiency, and achieve sustained business growth.

Zurich

By agreement

100%

Internal Firm Services

ID: 594128WD

Your Impact

Be responsible for enabling our internal clients on Salesforce CRM, working with leadership across the Firm to better use and drive business development with technology and data.
Enable account teams to use technology for account management on priority accounts, ensuring effective usage and measurable results.
Promote the use of CRM tools to improve sales activity tracking and data transparency, supported by user-friendly guidelines and insightful dashboards.
Collaborate with Marketing to improve the marketing-to-sales cycle by refining lead processes and leveraging analytics to drive return on investment.
Participate in regional and global initiatives to align local strategies with broader goals, sharing insights and driving best practices. Along participation, an opportunity to lead the integration of emerging technologies, such as AI and automation, to streamline processes and enhance CRM capabilities globally.
Develop and implement processes to ensure accurate information management and foster a culture of accountability and transparency.
Build and maintain strong relationships with internal and external stakeholders to drive alignment and support organizational objectives.

Your Skill Set

Bachelor's or Master's degree and a minimum of 5 years of work experience in professional services, or B2B business development or account management.
Profound understanding and work experience in B2B relationship management and sales, with a focus on Client Relationship Management (CRM) technology; knowledge about Salesforce Sales Cloud and its application ecosystem is an advantage.
Practical experience and know-how about best practices in digital sales and relationship management.
Experience in working with and guiding international teams to leverage CRM tools, ensuring data accuracy, digital upskilling, and fostering a culture of sales excellence, collaboration and client centricity.
Strong strategy execution and stakeholder management skills; display a convincing and client-focused personality, used to working with senior leadership.
Knowledge and experience in Safe Agile development methodologies, ensuring efficient and effective project delivery as well as proficiency in MS Office/Teams products and AI tools such as Microsoft CoPilot.
Fluency in English; German and/or French would be a plus.

Your Benefits

Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style.

Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level.

Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses.

Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones.

Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us.

My Benefits Portal Introducing our special offers and discount platform! With this platform, you’ll have access to exclusive deals and discounts on a variety of products and services. Whether you’re looking for the latest fashion trends, the hottest tech products, or the best travel packages, our platform offers something for you.

Your Contact

Patricia Schmitz

Recruitment Team

Any questions? We are happy to help.

Tel. +41 58 792 13 64

Links

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Career events

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Your Contact

Patricia Schmitz
Recruitment Team
+41 58 792 13 64

About PwC

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Be a part of The New Equation PwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals to deliver solutions and sustained outcomes in the areas of assurance, advisory and tax services.

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