Teamleader Training Operations

Be a part of The New Equation.

Zürich

As soon as possible

80 -100%

Internal Firm Services

ID: 581666WD

Your Impact

Lead the People Solutions – Training Operation Team team.
Manage and supervise an international team of 3 individuals, delegate tasks, monitor work progress, and evaluate performance.
Operate in a national and international network and represent the interests of PwC Switzerland within the PwC Europe on the one hand and the interests and requirements of PwC CH in the global calls on the other hand. Furthermore, you are in regular contact with the IT and data protection colleagues in order to ensure a smooth process in the use of the system.
Be in close coordination with the global L&D team and can assess which adjustments the global decisions and the regular system updates for PwC Switzerland entail. You take over the coordination for the implementation of the adjustments in coordination/cooperation with the respective responsible colleagues.
Independently identify and manage/lead projects that arise in the context of process changes, releases or customer feedback and coordinate the start and the tasks independently in consultation with the department management.
Be in contact with different stakeholders and advise them on how to create a training events. You will share the possibilities that can be built in the Learning Management System including all the functions (emails, set up, etc.). After caring for this the training will be rolled out in your responsibility.
Be the main contact for reporting inquiries and frequent questions regarding the system and the use of it as well as for our delivered services.
Process optimization – as a result of a training needs analysis your task is to streamline already existing processes to answer better the needs of each Line of Service. Furthermore, you will establish a new SLA making sure to manage the stakeholders accordingly. You also seek opportunities to improve team performance and efficiency, identifying areas for improvement and implementing solutions.
Provide guidance and support to team members to help them develop their skills and achieve their professional goals.
Manage changes within the team, helping members adapt to new processes, systems, or initiatives.

Your Skill Set

Experience in setting up and managing learning management systems (LMS) or other HR systems. Ideally, you know the architecture and functionality of Cornerstone, comparable LMS or HR systems.
Passion for learning and development, you enjoy and thrive finding solutions to complex problems.
Fast-paced, autonomous, energetic and self-motivated individual.
Experienced and confident in handling conflicting priorities in times of high workload.
Strategic thinker and innovative implementor who can transform work in an efficient way.
Good communication skills and able to build strong relationships.
Solid understanding of digital technologies and proficient in various tools and technologies relevant to the role.
Able to recognize and understand the purpose and functionality of various digital tools and software commonly used in the field of learning and development. This includes Learning Management Systems (LMS), content authoring tools, project management software, data analytics tools, and other relevant technologies.
Proactive in identifying opportunities to improve processes and workflows by leveraging digital tools. This includes exploring new tools, features, or integrations that can enhance productivity, streamline operations, or improve the overall user experience.
Bachelor's or Graduate degree from a university or business school.
At least 4 years of professional experience in human resources.
Fluent in English (mandatory) and German (preferred).

Your Benefits

Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style.

Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level.

Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses.

Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones.

Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us.

My Benefits Portal Introducing our special offers and discount platform! With this platform, you’ll have access to exclusive deals and discounts on a variety of products and services. Whether you’re looking for the latest fashion trends, the hottest tech products, or the best travel packages, our platform offers something for you.

Your Contact

Robert Jacsman

Recruitment Team

Any questions? We are happy to help.

Tel. +41 58 792 16 24

Links

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Career events

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Your Contact

Robert Jacsman
Recruitment Team
+41 58 792 16 24

About PwC

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Be a part of The New Equation PwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals to deliver solutions and sustained outcomes in the areas of assurance, advisory and tax services.

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