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Team Lead Application Operations

100%

Location Zürich

Job reference: JRQ$381-28465

Clock Start: As soon as possible

Suitcase Internal Firm Services

Your tasks

  • You are responsible for a team of ca. 10 application support and operation engineers. Together, you manage a portfolio of strategic and business-critical applications used within PwC Switzerland.
  • You ensure reliable operations an Support for your applications:
- Defining and implementing a target operating model that includes maintenance, application updates, system patching and monitoring.
- Change-, incident- and problem mgmt according to ITIL v3 - to ensure reliable lifecycle mgmt and continuous improvements.
- Providing 2nd level support and organizing 3rd level support escalations with internal and external parties.
- Making sure that agreed SLAs and OLAs are met.
- Maintaining the process- and services portfolio for the relevant business applications.
- Defining and implementing backup- and disaster recovery strategies for business critical applications. - Keeping system documentation and operational manuals up-to-date.
  • Defining and implementing a target operating model that includes maintenance, application updates, system patching and monitoring.
  • Change-, incident- and problem mgmt according to ITIL v3 - to ensure reliable lifecycle mgmt and continuous improvements.
  • Providing 2nd level support and organizing 3rd level support escalations with internal and external parties.
  • Making sure that agreed SLAs and OLAs are met.
  • Maintaining the process- and services portfolio for the relevant business applications.
  • Defining and implementing backup- and disaster recovery strategies for business critical applications.
  • Keeping system documentation and operational manuals up-to-date.
  • You take an active role in implementation projects, for example: - taking full responsibility for small and medium sized projects. - supporting larger business projects, e.g. as a technical workstream lead. - ensuring a seamless transition from project to business-as-usual (operations).
  • As part of the IT management team and in day-to-day business you interact with different teams and stakeholders. This includes
  • Coordinating tasks and projects within the IT organization, e.g. with other engineering, development or operational teams.
  • Managing external suppliers and (software) vendors, including contract management for software, consulting and services.
  • Aligning with business stakeholders on cross-project dependencies and requirements.
.

Your profile

  • You have a higher-education degree in computer science (HF/FH) or comparable practical experience.
  • You are passionate about the people in your team and you are a team player yourself. You like to enable people on a technology level as well as improving their skills around processes, services and methodology. You have 3+ years of experience as a team leader.
  • You have a proven track record and experience as an operations lead - both for implementation and go-live of new applications and for lifecycle management over a longer period of time.
  • You have a profound technical knowledge about setup, operations and support of server applications based on MS Windows and related technologies (e.g. IIS, Active Directory, SQL Server). You can help with design and conception of solutions in complex enterprise environments. This includes a working knowledge of system engineering aspects, such as network and infrastructure configurations and security solutions to protect highly sensitive data. Some knowhow on Linux and web technologies (e.g. Apache Tomcat) can be an advantage.
  • You have a "can do" attitude and welcome new challenges.
  • You are fluent (written and spoken) in English and German.

Your prospects and benefits

Your opportunities for development

Your opportunities for development

Deine Entwicklungsmöglichkeiten

At PwC, you can develop both personally and professionally. That’s why 8% of our revenue is spent on staff training and further education.

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Bei uns kannst du dich entfalten und weiterentwickeln – persönlich und beruflich. Daher investieren wir neun Prozent unseres Jahresumsatzes in die persönliche Entwicklung sowie in die Aus- und Weiterbildung unserer Mitarbeitenden.

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Our culture and our values

Our culture and our values

In Switzerland we have about 3,200 employees from 73 countries, which means our people are as diverse as our ideas. Together, we define and live the values that shape us: personal and professional, economic and ecological, social and ethical. And the people we work for are just as diverse as the people who work for us.

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Additional benefits

Take the next step!

<H4>Etienne Nigg</H4>Recruitment Team<br/>Tel. +41 58 792 16 08

Etienne Nigg

Recruitment Team
Tel. +41 58 792 16 08
Are you passionate and ready to shape the future?
Then you've got what it takes to reimagine the possible.

Questions? Give us a call, we are happy to help.
Learn more about our application process.


<H4>Etienne Nigg</H4>Recruitment Team<br/>Tel. +41 58 792 16 08

Etienne Nigg

Recruitment Team
Tel. +41 58 792 16 08
Apply now! Apply now!

Who we are – PwC as an employer

At PwC, we create value for both our people and clients in Assurance, Tax & Legal, Consulting, Deals and Digital Services. And you can do the same. Want to make an impact and shape the future of a leading professional services firm? Are you passionate and ready to embrace change? Then you've got what it takes to reimagine the possible.

Everyone's career path is unique. That's why PwC offers countless personal and professional development opportunities that fit with your aspirations, supporting you to grow your own way – so you can become everything you want to be and more.

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