Manager / Senior Manager, Customer Transformation

Grow here. Go further.

Your Team

Blazing trails instead of following them. Nipping issues in the bud. Creating markets from scratch. When we dive into our clients' businesses, we see possibilities where others see blanks. This also means decoding the unpredictable human element that drives markets and trends. No matter how advanced technical solutions or systems get, it's human choices that dictate what's bought, what behaviours catch on, and what the next big thing will be. Welcome to the age of the customer.

Zurich

by Agreement

100%

Advisory

Everyone welcome

ID: 689282WD

Your Impact

We celebrate those who fall head over heels for a problem and tackle it with relentless tenacity, leaving mediocrity in the dust. Few things are as satisfying as going all in on a challenge. We help our clients smash through their toughest barriers, transform their operations, rethink solutions, and deliver epic experiences that lead to extraordinary outcomes. As part of our team, you can make an impact as follows:

Shape and deliver AI-powered, customer-centric transformations across Sales, Service and Marketing – from strategy and operating models through to technical implementation, all while embracing agility as a mindset.
Leverage your continuously evolving understanding of best-of-breed digital engagement platforms (e.g. Adobe, Microsoft, Salesforce, etc.) to help our clients achieve Marketing, Sales and Service excellence and to confidently lead and grow teams of experts from PwC, partners and client organizations.
Articulate compelling narratives about AI-driven transformation - crafting stories, pitches and visions that resonate from technical teams all the way to the C-suite.
Build trusted relationships with our clients, teams and partners and engage in the definition, development and commercialization of future and forward-looking services and solutions for our clients across industries.
Participate within the global PwC community to develop and share best practices and processes.
Provide thought leadership internally, to the team and the wider PwC Advisory community, and externally to client teams or on public platforms.

Your Skill Set

You're a tech maverick: Always on the edge, you master AI, next-gen architecture, and customer tech like Salesforce, Microsoft Dynamics, or Adobe Experience Cloud – transforming breakthrough trends into bold solutions for our clients' toughest challenges.
You're the heartbeat of the team – a true people magnet who energizes a dynamic crew of young and young-at-heart professionals hailing from 21 different countries. With your unstoppable "let's crush it" attitude, you set the gold standard, making excellence the only option.
You live for openness: you're endlessly curious, always learning something new-whether it's about a subject or yourself.
Your experience speaks volumes: with 5-7 years at the forefront of digital transformation, you've mastered the art of revolutionizing customer experiences and spearheading game-changing technology delivery programs. You don't just participate in the future – you build it.
You're a creative force with a natural focus on clients: “ordinary” isn't even in your vocabulary. You're always finding fresh ways to break the mold, launching big ideas, and shaking up the status quo. Your captivating storytelling and masterful presentations grab the spotlight every time, leaving audiences inspired and eager to be part of your vision.
You're effortlessly bilingual, switching between English with ease (an absolute must) and German for that extra edge. Backing up your calibre is more than mere words – you possess an outstanding academic background from a prestigious university or equivalent institution, demonstrating that you truly are the genuine article.

Still curious? We would be delighted to hear from you.

Your Benefits

Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style.

Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level.

Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses.

Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones.

Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us.

My Benefits Portal Introducing our special offers and discount platform! With this platform, you’ll have access to exclusive deals and discounts on a variety of products and services. Whether you’re looking for the latest fashion trends, the hottest tech products, or the best travel packages, our platform offers something for you.

Your Contact

Patricia Santos

Recruitment Team

Any questions? We are happy to help.

Tel. +41 58 792 15 78

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Your Contact

Patricia Santos
Recruitment Team
+41 58 792 15 78

About PwC

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Grow here. Go further. At PwC Switzerland, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We're part of a tech-forward, people-empowered network and help clients build, accelerate and sustain momentum across audit, assurance, tax, legal, workforce, deals and consulting.

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