(Assistant) Manager - Quality Management & Technology

Grow here. Go further.

Your Team

The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance, risk management and quality management processes. Working closely with business process owners, leadership and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and enables continuous improvement through technology, data-driven monitoring and innovative solutions. By translating quality requirements into practical actions, we contribute to building trust and maintaining high-quality services across the firm.

Zürich

to be discussed

100%

Assurance

Everyone welcome

ID: 747451WD

Your Impact

Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, developing deep expertise in its functionalities, workflows, dashboards and reporting capabilities.
Support stakeholders in effectively using the platform by providing practical guidance, resolving day-to-day questions and contributing to troubleshooting activities.
Assist in translating quality management requirements into system-based processes, controls, monitoring activities and reporting solutions.
Maintain and continuously enhance tool content, including tagging structures, data quality, dashboards, workflow configurations, access management considerations and supporting documentation.
Develop and maintain training materials, user guides and communication content that foster user adoption and consistent application across stakeholder groups.
Support monitoring and reporting activities by extracting, validating and analysing information from the tool and preparing meaningful summaries for the QMSE team and leadership.
Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives.
Collaborate on ad hoc projects and continuous improvement initiatives that strengthen the effectiveness of the System of Quality Management.

Your Skill Set

Experience in audit, risk management, quality management, governance, internal controls or technology-enabled business processes, combined with an interest in quality management systems.
Strong digital affinity and motivation to become an expert user of ServiceNow IRM or similar workflow and governance platforms.
Experience with ServiceNow IRM, Power BI, Alteryx, reporting tools or workflow solutions is considered an advantage.
Structured and detail-oriented approach, with the ability to understand complex processes, translate requirements into practical system solutions and monitor implementation progress.
Service-oriented mindset with confidence in supporting stakeholders, preparing user guidance and enabling the adoption of new tools and processes.
Strong analytical and problem-solving capabilities, combined with curiosity and a willingness to learn about quality management, monitoring and continuous improvement.
Ability to collaborate effectively across teams and manage multiple priorities in a dynamic environment.
Excellent communication skills in English; additional language skills are a plus.

Your Benefits

Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style.

Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level.

Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses.

Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones.

Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us.

My Benefits Portal Introducing our special offers and discount platform! With this platform, you’ll have access to exclusive deals and discounts on a variety of products and services. Whether you’re looking for the latest fashion trends, the hottest tech products, or the best travel packages, our platform offers something for you.

Your Contact

Benjamin Lohrmann

Recruitment Team

Any questions? We are happy to help.

Tel. +41 58 792 25 29

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Your Contact

Benjamin Lohrmann
Recruitment Team
+41 58 792 25 29

About PwC

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Grow here. Go further. At PwC Switzerland, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We're part of a tech-forward, people-empowered network and help clients build, accelerate and sustain momentum across audit, assurance, tax, legal, workforce, deals and consulting.

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